PRIVACY STATEMENT
This following document sets forth the Privacy Statement for Russman, and the website www.russman.com.au.
Russman is committed to providing you with the best possible customer service experience. Russman is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Russman customer support features you may be required to submit personally identifiable information. This may include but not limited to a unique name and password, or provide sensitive information in the recovery of password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight requirements. Those companies will be permitted to obtain only the personal information they need to deliver the service. Russman takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non personal information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used internally solely for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site.
If our information practices change at some time in the future we will only use it for these new purposes, data collected from the time of this policy change forward and will adhere to our updated practices.
Changes to this Privacy Statement
Russman reserves the right to make amendments to this Privacy Statement at any time. If you have any objections to the Privacy Statement you should not access or use the site.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Russman reserves the right to charge a fee for searching for, and providing access to your information on a per request basis.
Contacting us
Russman welcomes your comments regarding this Privacy Statement. If you have any questions about this Privacy Statement and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call (03) 9018 7001 or email info@russman.com.au
WARRANTY POLICY
MACHINE WARRANTY
SPARE PARTS WARRANTY
Our spare parts are warranted against manufacturing defect for a period of three (3) months from date of purchase. Consumables are excluded from this warranty as is the cost of freight to replace the faulty item. Please contact us to arrange “Authority to Return” of the goods you believe to be faulty.